Last updated: September 28, 2026
IncredMed respects your privacy. This policy explains the types of information we may collect when you use incredmed.com, place an order, create an account, contact Customer Support, or submit a wholesale application, and how that information may be used.
Information We Collect
Depending on how you use the site, we may collect information you provide directly, including your name, email address, phone number, billing and shipping information, account details, order information, support messages, and business information submitted through a wholesale application.
We may also collect technical information automatically, such as IP address, browser and device information, cookies, pages visited, and information used to operate, secure, and improve the website.
Payments and Orders
Payment information is processed through payment service providers used by the store. IncredMed may receive transaction details needed to complete, support, refund, or reconcile an order, but payment card processing is handled by the applicable payment provider.
How We Use Information
- Process and fulfill orders.
- Create and maintain customer accounts.
- Provide customer service and respond to inquiries.
- Review and manage wholesale applications and accounts.
- Provide product, shipping, account, and order communications.
- Maintain security, prevent fraud, troubleshoot the website, and improve site performance.
- Comply with applicable legal, accounting, and regulatory obligations.
How Information May Be Shared
We may share information with service providers that help us operate the business, such as payment processors, shipping and fulfillment providers, website hosting and ecommerce providers, email and customer-support services, analytics providers, and professional advisers. We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or security of IncredMed, our customers, or others.
We do not sell personal information to advertisers.
Cookies and Similar Technologies
The site may use cookies and similar technologies to keep the store functioning, maintain account and cart sessions, remember preferences, measure site usage, and support security and fraud prevention. Your browser may allow you to block or delete cookies, although some site features may not work properly if required cookies are disabled.
Accounts and Data Retention
If you create an account, information associated with that account may be retained while the account remains active and as needed for order history, customer service, tax, accounting, fraud prevention, and legal compliance. Order and transaction records may be retained for legitimate business and legal purposes.
Your Choices
You may contact us to request access to, correction of, or deletion of certain personal information, subject to information we may need to retain for legal, security, accounting, or transactional purposes.
Children
Products sold by IncredMed are intended for adults 21 and older. The site is not intended for children, and we do not knowingly seek personal information from children.
Third-Party Services and Links
The site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this policy.
Changes to This Policy
We may update this policy as our services, vendors, or legal requirements change. The current version will be posted on this page with the updated date.
Contact Us
Questions about this Privacy Policy may be sent to customersupport@incredmed.com or by calling (720) 236-0355.