Last updated: September 28, 2026
This page explains how IncredMed handles shipping questions, order problems, returns, refunds, and damaged products. Product eligibility and shipping availability may vary by item and destination.
Shipping Availability
Online checkout is currently limited to United States addresses. Availability of a specific product may be further restricted by state or local requirements. A product page or checkout notice may indicate that an item cannot be shipped to a particular destination.
Placing an order does not guarantee that every item can be shipped to every destination. IncredMed may cancel or adjust an order when a product cannot legally or operationally be shipped to the address provided.
Order Processing and Delivery
Delivery timing depends on order processing, carrier service, destination, product availability, weather, and other factors outside our control. Any delivery estimate shown by a carrier or during checkout is an estimate unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate shipping address. Contact Customer Support as soon as possible if you notice an address or order error.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, incomplete, or otherwise has a fulfillment problem, contact us with your order number and a description of the issue. Photos of the package or product may be requested so we can review the shipment and determine the available resolution.
Returns and Refunds
Because many products sold by IncredMed are consumable goods, return eligibility depends on the product, its condition, whether it has been opened, and the reason for the request. Do not send a product back without first contacting Customer Support.
When a return or refund is approved, Customer Support will provide the applicable instructions. Depending on the circumstances, a resolution may include a replacement, refund, store credit, or another appropriate remedy. Refund timing after approval may depend on the payment processor or financial institution.
Non-Returnable or Restricted Items
Opened consumable products, products that cannot be safely resold, and items restricted by applicable law or carrier rules may not be eligible for return. Nothing in this policy limits rights that cannot legally be waived.
Before Sending Anything Back
Please contact Customer Support first. Unauthorized returns may not be accepted or processed.
Contact Customer Support
Email customersupport@incredmed.com or call (720) 236-0355. Include your order number whenever possible.